Frequently Asked Questions (FAQs)

BELOW YOU WILL FIND ANSWERS TO A LOT OF COMMONLY ASKED QUESTIONS.


IF YOU HAVE ADDITIONAL QUESTIONS PRIOR TO PLACING YOUR ORDER, OR ENCOUNTER ANY TECHNICAL ISSUES, PLEASE REACH TO US VIA EMAIL HELLO@AMTHYST.CO OR LIVE CHAT.

WE ARE HERE HELP!

Shipping policy

We offer both domestic & international shipping via USPS, UPS and FEDEX.

We ship to almost every country around the world.

• Free international shipping for orders $250+

• Customers outside of the US are solely responsible for all duties, customs fees, import taxes and brokerage fees. These are not included in the cost of shipping or free shipping for orders over $250.

• Duties; customs fees, import taxes and brokerage fees will vary from country to country; please check with your local customs department for the estimated costs.

We strive to process all orders within 24 - 72 hours with the exception of weekends, holidays, back-ordered and pre-orders.

• Typically pre-orders ship within 30 - 45 days. If you have any additional questions, regarding a pre-ordered item feel free to contact us, we are here to help.

• In the Continental US (48 States) except Alaska & Hawaii please allow for 3-4 days for standard shipping.

• Overnight & Priority shipping may be available depending on the item's availability, each product page will have estimated shipping times.

• We typically use USPS as our primary shipper and occasionally UPS, FEDEX or DHL.

• Please allow up to 2-3 weeks for international orders to arrive depending on the destination and customs. (We are not responsible for shipping delays due to customs.)

• If you need to track an existing order please click the order tracking buttons.

We give you the option of insuring your valuable goodies with very affordable shipping insurance.

Let's face it, on rare occasions packages get lost or stolen but no worries we've partnered with Route backed by the renowned Lloyds of London. to cover any loses. The insurance fee is 1% of the order total, a small investment to ensure peace of mind from thieves & porch pirates.

We understand how important it is for you to receive your order on time, and we apologize for any inconvenience caused by a delayed delivery. Here are the steps you can take if your order hasn't arrived by the expected delivery date:

1. Check the Tracking Information:

First, please check the tracking information provided in your shipping confirmation email. This can give you the latest updates on the whereabouts of your package and any potential delays.

2. Verify Your Shipping Details:

Confirm that the shipping address provided at the time of your order is accurate. Sometimes, delays can occur due to incorrect or incomplete addresses.

3. Check Around Your Property or with Neighbors:

Occasionally, couriers may leave packages in a safe place around your property or with a neighbor. Please check to see if the package has been delivered to an alternate location.

4. Contact the Shipping Carrier:

Using the tracking number provided, you can contact the shipping carrier directly for more information about your package's status. They may be able to provide additional details about the delay and the estimated delivery time.

5. Reach Out to Us:

If you've taken the above steps and still have not located your package, please contact our customer service team. Provide us with your order number and tracking information so we can assist you further. We are committed to resolving any issues as quickly as possible and can investigate the delay, liaise with the shipping carrier on your behalf, and provide solutions, such as reshipping the order or issuing a refund.

We value your patience and understanding as we work to ensure your order is delivered to you. Your satisfaction is our top priority, and we're here to help with any concerns you may have about your delivery.

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Once an order shows as delivered to the shipper the liability is between you and shipper. We highly recommend adding on shipping insurance to order. Unfortunately, we can not make any exceptions to this policy. We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages.

USPS (800) 275-8777

UPS (800) 742-5877

Exchanges and Returns

We here at Amthyst want you to be 100% delighted with your purchases from us! If you are not in love send it back to us as long as the item is unworn with the original tags still attached & in the original condition.. For domestic orders, you have 30 days after delivery to return the item & for international orders you have 45 days after the date of delivery. Simply contact us and we will forward instructions for printing your free return label.

Additional questions please see our full Exchange/Return Policy.

If you need to start an exchange or return please click here.

Please allow 7 - 21 days for your refund to post back to your credit or debit card depending on your financial institution or split pay account (AfterPay/ShopPay/Sezzle)

PAYMENT METHODS

We accept all major credit & debit cards. In addition, we also offer affordable payments via Afterpay®, ShopPay & Sezzle.

SIZING, PRE-ORDERS & RESTOCKS

Please our size chart for individual garment sizing.

We are firm believers that great style has no size and we strive to carry most of our garments in sizes Small up to 4X depending on the designer or manufacturer.

Please use the size chart for general reference most garments will have exact measurements within the product description.

If you have additional questions regarding sizing feel free to reach to our customer service team.  We are happy to assist you in any way. 

Pre-orders are a great way to reserve fast selling items in your size before they sell out. Each item available for pre-order will have its own estimated shipping date. If there is a delay in the shipping times a member of our staff will reach out with a new date to ensure it fits your needs. Once the item arrives at our warehouse we process pre-orders that same or next business day.

Typically pre-orders ship within 30 - 45 days. If you have any additional questions, regarding a pre-ordered item feel free to contact us, we are here to help.