FAQs

BELOW YOU WILL FIND ANSWERS TO A LOT OF COMMONLY ASKED QUESTIONS.


IF YOU HAVE ADDITIONAL QUESTIONS PRIOR TO PLACING YOUR ORDER, OR ENCOUNTER ANY TECHNICAL ISSUES, PLEASE REACH TO US VIA EMAIL HELLO@AMTHYST.CO OR LIVE CHAT.

WE ARE HERE HELP!

Shipping policy

We offer both domestic & international shipping plus local pickup.

• We strive to process all orders within 24 - 72 hours with the exception of weekends, holidays, back-ordered and pre-orders.

• In the Continental US (48 States) except Alaska & Hawaii please allow for 3-4 days for standard shipping.

• Overnight & Priority shipping may be available depending on the item's availability, each product page will have estimated shipping times.

• We typically use USPS as our primary shipper and occasionally UPS, FEDEX or DHL.

• Please allow up to 2-3 weeks for international orders to arrive depending on the destination and customs. (We are not responsible for shipping delays due to customs.)

• If you need to track an existing order please click the order tracking button.s.

• We ship to almost every country around the world.

• Free international shipping for orders $250+

• Customers outside of the US are solely responsible for all duties, customs fees, import taxes and brokerage fees. These are not included in the cost of shipping or free shipping for orders over $250.

• Duties; customs fees, import taxes and brokerage fees will vary from country to country; please check with your local customs department for the estimated costs.

• Absolutely, we offer free shipping on all domestic orders over $150.00 and for international orders over $250.00.

• Standard shipping rates still very affordable at $4.95 per order.

We give you the option of insuring your valuable goodies with very affordable shipping insurance.

Let's face it, on rare occasions packages get lost or stolen but no worries we've partnered with Route backed by the renowned Lloyds of London. to cover any loses. The insurance fee is 1% of the order total, a small investment to ensure peace of mind from thieves & porch pirates.

We offer free local pickup for the Jacksonville, FL area. Please see the individual item for local pick up availability. To pick up your item please present identification that matches the name on the online receipt; your protection is important to us.

All in-store pickup orders must be placed before 2 pm EST for same day pickup.

If you have additional questions about local pickup in Duval County please contact us, we are here to help.

Pickup address:
3122 Beach Blvd
Jacksonville, FL 32207

Returns and exchanges

We here at Amthyst want you to be 100% delighted with your purchases from us! If you are not in love send it back to us as long as the item is unworn with the original tags still attached & in the original condition.. For domestic orders, you have 30 days after delivery to return the item & for international orders you have 45 days after the date of delivery. Simply contact us and we will forward instructions for printing your free return label.

Please allow 7 - 21 days for your refund to post back to your credit or debit card depending on your financial institution.

Ordering mistakes sometimes happen & when they do it's no big deal. If an item is still in stock we will gladly exchange the item for free within 30 days of delivery. Some items sell out very quickly making exchanges difficult, but we will strive to do our best to make it happen.

We do not offer exchanges or returns on the following: (ITEMS EXCLUDED FROM RETURNS FOR HYGIENE REASONS)
Cosmetics
Hair or Hair Accessories
Hosiery
Hats
Lingerie
Swimwear
Earrings

All sunglasses sold by Amthyst are hand checked three times prior to shipping. Items are bubble wrapped and then sent in a padded mailer Bag. All Sunglasses are considered a final sale and not eligible for return or exchange.

Payment Methods

We accept all major credit & debit cards. In addition, we also offer affordable payments via Afterpay®.

Split your purchase into 4 installments. Pay for your purchase in four interest-free installments (due every two weeks), simply select Afterpay as your payment method.

SIZING, PRE-ORDERS & RESTOCKS

We are firm believers that great style has no size and we strive to carry most of our garments in sizes Small up to 3X depending on the designer or manufacturer.

Please use the size chart for general reference most garments will have exact measurements within the product description.

If you have additional questions regarding sizing feel free to reach to our customer service team.  We are happy to assist you in any way. 

Pre-orders are a great way to reserve fast selling items in your size before they sell out. Each item available for pre-order will have its own estimated shipping date. If there is a delay in the shipping times a member of our staff will reach out with a new date to ensure it fits your needs. Once the item arrives at our warehouse we process pre-orders that same or next business day.

Typically pre-orders ship within 30 - 45 days. If you have any additional questions, regarding a pre-ordered item feel free to contact us, we are here to help.

When possible we do try to restock popular styles,   Sign up for our back in stock notifications so you don't miss out. 

Brand ambassadors & models

We are always looking for fearless bad-ass women to represent our brand. You can find the application here.

We are always looking for great models to represent our brand. You can find the requirements here.